This week the Consumer Federation of America issued a statement cataloging the 10 most common consumer complaints in 2011, as reported by 38 consumer advocacy agencies. Together, these agencies received an estimated 290,000 consumer complaints and helped dissatisfied consumers recover or save nearly $147 million.
The tenth most common complaints processed by the consumer involve dissatisfaction with household goods and door to door salesmen. Many consumers reported household items that did not live up to their advertised promises and home solicitors that either misrepresented their product or attempted to defraud the consumer by selling products that are never delivered. The CFA also received complaints of phone solicitors calling residences included on the national Do Not Call registry.
Coming in at number nine were consumer issues related to real estate, a new category on the Consumer Federation of America’s list. Complaints involving retirement and assisted living facilities and timeshare sales as well as real estate fraud were commonly heard by consumer advocacy agents.
Fraudulent sweepstakes, lotteries and grant offers were the eighth most common consumer complaint subject, according to the CFA’s list. This category includes a fraudulent offer made to residents of Kansas, North Carolina and Minnesota promising a $25,000 government grant could be procured if consumers purchased expensive coaching services and books.
Landlord and tenant relations and complaints of internet fraud were the seventh most reported cause for consumer reports according to the CFA. Landlords who refused to fix rental properties or correct unsafe living conditions were common problem for complainants, as were websites that failed to deliver purchases or misrepresented the goods they had for sale.
Consumers dissatisfied with services provided by contractors complained the sixth most often to advocacy agencies, and reports regarding billing and other disputes with utility companies such as cable, telephone and electricity providers were the fifth most common type of consumer complaint in 2011, according to the CFA.
Retail stores were the fourth most complained about subject of 2011 as far as consumers are concerned. These complaints included stories of deceptive advertising, malfunctioning products, and many reports of stores refusing to accept their own promotional gift certificates.
The third most common focus of consumer complaints last year were construction and home improvement services, such as the Florida contractor who charged a woman $18,000 to build an addition on her house but never did the work.
Overly abusive debt collectors, expensive credit card fees, and fraudulent lending practices were the second most complained about, placing second on the CFA’s list for the third year in a row.
Topping the list of consumer complaints were automobile-related reports including complaints of dishonest mechanics, billing disputes, and the sale of malfunctioning vehicles or vehicles without legal titles.